Hello, anyone can help me.
My customer have a problem cannot returned license to the server and got an message "Licensed number of users already reached. (-4,342)".
Customer using NX with a floating network license. There had NX 7 licenses including the module NX13100 x3, NX13200 x2, SC12500 x1 and SC13500 x1.
Customer environment:
- Server: Windows server 2008 R2 Enterprise (Virtual VM)
- Antivirus (Server and Client): Symantic Endpoint Protection
- Server: license manager version: v11.15.0.0 build 215548 x64
- Server: In services.msc, make the SPLM service as automatic instead of delayed start.
- Server and Client: Turn OFF the UAC from control panel>>user accounts.
- Server: Turn OFF the windows firewall
- Server: Turn ON the antivirus and add the 3 exceptions for Antivirus, 1) LMTools.exe 2) lmgrd.exe 3) ugslmd.exe
- Client: NX11.0.2 mp11
Procedure testing:
1. User-A opened NX using module SC12500 and then exit program. Then I checked server log from lmtools, the licenses no returned to the server.
2. User-B opened NX using same module as SC12500 and got message error "Licensed number of users already reached. (-4,342)"
3. Reset the NX license from server, then all license returned to the server.
So if first user opened NX and exit NX program, the licenses still not returned to the server.
Status from NX log after exit NX program:
12:19:41 (ugslmd) OUT: "SC12500" te000481@USER-A
12:19:41 (ugslmd) OUT: "SC12500_gateway" te000481@USER-A
12:22:00 (ugslmd) UNSUPPORTED: "gateway" (PORT_AT_HOST_PLUS ) te000481@USER-A (License server system does not support this feature. (-18,327))
12:24:22 (ugslmd) DENIED: "SC12500" TE000481@USER-B (Licensed number of users already reached. (-4,342))
12:24:22 (ugslmd) DENIED: "SC12500_gateway" TE000481@USER-B (Licensed number of users already reached. (-4,342))
12:24:22 (ugslmd) UNSUPPORTED: "gateway" (PORT_AT_HOST_PLUS ) TE000481@USER-B (License server system does not support this feature. (-18,327))
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